Very Satisfied with the workmanship
The siding and windows look great with the installed vinyl siding and windows. It wasn't the least expensive quote we got but not the highest one either. The work got started about 3 weeks later than quoted, but once started it moved along at a steady pace. The windows (about 30 windows) were done in two days and done very well. The siding took long because it was a two story cape cod style with multiple roof levels and pitches. The siding turned out very nicely.
The only two errors were 1) one portion of the siding and window did not cover completely the wood on one north side window. It was pointed out to the company rep after completion; he said he would send someone out to fix it. 2) One of the installers left siding and materials on the lawn during the installation period, which lasted several weeks. When the job was completed and the debris removed, we had several large patches of dead grass on our lawn. Also, one roofing foothold was left attached to the roof.
- Carol .
Professional and efficient - replacement windows
We had all 10 of our windows replaced. We can't praise the crew who did our install enough. They were friendly, professional, respectful of our home, super efficient and cleaned up afterwards. Great teamwork! My husband used to work in the trades for many years and he was really impressed.The job was complete in about 5 hours. We're really happy with the quality of the Vista Concept window we chose. The price was very reasonable for the quality service, product and installation. We appreciated that everything was included in estimate so we wouldn't be surprised with extra costs at the time of install. We won't hesitate to recommend them to family and friends.
- Kelly .
High quality service
After a successful experience last year with the replacement of 100+ year old windows in an old farm house, I replaced the remaining (front picture) windows this summer. This experience, again, enjoyed exemplar service. From the sales person to the installers, everyone was professional and knowledgeable. I did not purchase "high end" windows, but the level of service was not compromised. The windows I previously purchased provided great insulation and are draft free after one year. I highly recommend Window Concepts of Milwaukee for window replacements.
- Eileen .
We were very pleased from the onset. Your sales James was informative and he presented the money aspect well. We did not feel pressured. The site manager was also informative and a pleasure to do business with. We felt comfortable having the workers in our home. The man who replaced the gutters did an excellent job dispute all of the obstacles he faced. The clean up was great! We would highly recommend your business.
- Mary L
Amazing Service and a Quality Product
Window Concepts did a phenomenal job on our house! We had all 26 of our windows replaced as well as the siding, soffit, fascia, & gutters on our house. Everyone we dealt with on our project was friendly, knowledgeable, and down-to-earth. Any questions we had were answered within a timely manner and the installers went above and beyond to make sure that every detail was to our liking. We couldn't be happier with how everything turned out, including the suggestion to match the color of the trim, soffit, fascia, and gutters. The price was unbeatable for the quality of product and superb quality of workmanship we received. We can't thank the Window Concepts team enough for making the process pleasant and enjoyable.
- Jeremiah .
Professional and friendly
The installer did a great job! It was verrryy ho/ and humidity. I do think that having a "helper" would have made it easier and wouldn't have taken him 2 1/2 days. It was a 2 story building, and he was constantly climbing up and down the ladder. I would like to reiterate what a great job he did!!
- Wayne .
Professional and Friendly Service with High Quality Product
The team at Window Concepts was very friendly and professional (always nice when you are letting strangers into your house)! The product is great and you can't beat the price! The only thing that would make the process better would be better communication from the team we worked with. We often had to call back to check in to see where things were at in the process. Overall, I would definitely use them again!
- Liz D
was very satisfied with the workmanship. seemed to know his job. So far am satisfied with the new windows. Just have to get new window coverings but, that a good thing. ( Am hoping) maybe next year we can get the rest of the windows upgraded.Was amazed how rotted the window really was once it was taken out.. thanks again. Chris & Ray B.
- Ray .
Love my new Windows
Installation crew did a great job. Love the new windows. Super clean up too.
- Jennifer .
Window Concepts was great from start to finish. They gave us a reasonable price and were top notch on installation. The installers were an efficient team, even in the heat. I know this has added good value to our home, and now we love looking out the windows.
- Nancy J .
We go w/ you guy again you guy good Windows and staff👍👍👍
- Chad .
We found the installation crew to be very professional.
- Dwayne .
Edwards Window Replacement
Our experience with Window Concepts of Milwaukee was a very positive experience from sales call to window installation clean up. Every step was done in a very professional and personal manner. Even though the price was very competitive the service and product make Window Concepts of Milwaukee a superior partner in replacing your window. Highly recommended!
- John .
Service was timely. The workmanship was excellent.
- Robert .
Great service, installation and product!
I had all of the old wood windows in my house replaced with Vista double-hung vinyl windows by Window Concepts.I am really happy so far with my choice and the look of the new windows. Excellent service from quoting to delivery and very professional installation.The new windows appear of a high quality and I hope to enjoy them for years to come.I would highly recommend doing business with Window Concepts.
- George .
Friendly and knowledgeable Sales and Installation team.
The Installation went well and they also did a great job with clean up. The windows look great and should help cut my heating and cooling costs. I got the windows that open on either side which I thought was a good idea but never realized there was no way to lock the side that is not being used with the screen. One of my biggest concerns with buying a new window was safety, I have a 7 year old and my bedroom window upstairs is as big as the living room window. If he were to slide open the side of the window with no screen there is nothing preventing him from accidentally falling out. Also, I don't feel comfortable leaving the house with the downstairs windows open because the non screen side could easily be opened by sliding it or a butter knife. If I had known this before I purchased the I would have went with a different, more secure window. This window option was highly suggested by the salesman and the deal was sweetened with a price match and a rebate. I kind of think I was suckered into this purchase. I hope someone else can learn from my mistake in choosing this window.
- Lisa .
High quality all around
Every step of the process was great. Everyone we met and spoke to was very professional, helpful and friendly. Windows and doors are top quality. We are extremely happy with Window Concepts and look forward to doing business with them again soon!
- Lindsay .
Fantastic service and Windows
I just recently had 3 windows replaced, and window concepts did an absolute fantastic job. They did an extremely thorough job, and made sure everything was done properly. They explained everything to me before and after. Their sales group were very professional and helped me select the best Windows for a great price. They were timely in their install times and order to install date. Fantastic work and extremely pleased with the service and windows!
- Andrew .
Wanted to give 4.5 stars to this 3-peat of greatness
Window Concepts has previously completed door and window replacement for our home rated at 5 stars. I wish there was a way to give 4.5 stars because the roof, gutter, downspout and gutter guard project was better than good but fell just a tiny bit short of great. There were several delays because of weather, NOT a fault of the company, but they lost just a tiny bit of a star for communication. We expected a crew on several days and sometimes it was noon before we got a call that the weather or another delay would keep them from showing up. They took great pains to clean up the debris, piling some of the recyclable aluminum on the lawn to keep it out of the way. Unfortunately, in the days they were working, the grass had a growth explosion and they missed metal pieces and nails. Unfortunately my husband found them when he mowed, but to their credit, he didn't see them either until he rode over them!
Those 2 small complaints are minuscule in comparison to the amazing work they did on all the projects. Poor Seth had to lug practically the entire showroom in and out of our house several times. But his product knowledge and non-obnoxious sales technique made us feel comfortable and confident to select Window Concepts for 3 huge projects and we have NO REGRETS. Hopefully in the future we can call them for the siding my husband dearly wants. We wouldn't call anyone else.
- Denise .
Good workmanship exellent installtion crew very pleased
- Kenneth .
We had many different window company's come in and quote Windows for our home. Window concepts were the only ones who were up front and honest with us from the Initial quote all the way through the final install. Rich was fantastic in they way he quoted the project as well as the follow up. The installers they used were second to none. Came in early got the job done, very professional as well as personable. They really knew what they were doing. We could not be happier.
- Steve and Lynne .
Totally happy about the process beginning to finish. Great price. They ate honest. Rick thanks for our new Windows. The Windows make our home better lighting warm and air.
- Yolanda .
We are very pleased with our Windows. The men who did the work were very good and friendly. We are very happy that we chose Window Concepts. Judith Simon And Jerry Simon
- judith .
I had no problems everything went as planed. They covered the floors so that there was no tracking. cleaned up after they finished inside and out side. Would highly recommend them. Thank you
- jerry .
Window Concepts was very knowledgeable, friendly, and timely work. Followed thru and made sure as a customer that we were satisfied. Love our Patio doors and would recommend this company to all. Looking to do our siding and will definitely use them.
- Steven .
High quality service
Very satisfied with everything. Jay (the installer) was very professional, friendly and organized.
- Sherry B
The little things
I was impressed with how the crew cleaned up after installation. The crew boss made sure everyone kept busy. My only encouragement would be that when dealing in a professional manner speech and vocabulary need to be clean and not guttural. You have a good company and it should be presented in the best way.
- gale g
Quality product, excellent craftsmanship, superb customer service.
Window Concepts was an excellent choice for our large door and window project. The entire process from setting the appointment to having the trucks leave my driveway after the job was finished was a pleasure. Seth, our sales person went out of his way to make sure we got exactly what we wanted even though it included using a manufacturer they don't normally work with for part of the project. We had seen a screen door in another salesperson's presentation that we wanted, but were unsure of how the colors would work with the door we ordered from Window Concepts. Seth drove in a snowstorm to get the color samples for us and to get a price. That is exceptional customer service. We had 2 separate crews in our home on different days, first came the doors and 4 days later the windows. Both Crews were professional, experienced and installed our choices with care and consideration to our home. I truly think they left it cleaner than it was before they arrived! When we had questions about one of the windows someone was there within an hour of my call and the manufacturer's representative was there within 24 hours to explain the process and the product. Window Concepts should get 10 Stars.
- Denise .
Windows look great
Windows look great and seal very well. Woodlook color match is perfect and so are outside mutton bars. Workers and work were fast, accurate, and efficient.
- Michael .
Friendly and Professional
We have used Window Concepts before and have returned to them because of their product and their friendly sales staff. They are easy to work with and they are quick to respond if there is a question. Our installation this time was scheduled for one day and they were not able to get to us because of the customer before us needing more time. We received a call to set a new time. They were here promptly on that new day and worked quickly and efficiently. They were friendly, cleaned up afterward and took time to explain how the windows worked. We would use them again if the need arises.
- Bruce .
New windows at our sons house
We had a very good experience with your company. Our sales person, Rich Petritis, was very informative, courteous and helpful with our decision. I happened to be at our sons house when he came to give an estimate. During the time he was there our son had a medical emergency and I had to call 911. I was in a total panic and don't know what I would have done if Rich had not been there. He stayed with my son through out the whole thing, when the peri medics came he focused on me and tried to keep me calm. Will always be grateful to him for his kindness. A few days later he met with my husband and we placed our order.
The windows came on time, very good quality, our son is very happy with them. The installers did a wonderful job, hard working crew, and left his home exactly as they found it. All debrie was picked up and carted away. We would definitely recommend Window Concepts, great company to work with. They even did follow up visits and calls to make sure we were satisfied. Thanks to all for your excellent service!
Tom and Carol Sheahan
- Carol .
We had Window Concepts replace ALL our window and our patio sliding door in Dec 15'. From the initial visit & quote from the sales rep, to meeting the foreman who came and verified all measurements to the timely and professional installation this company exceeded my expectations!
We changed some of the styles of a few windows, put a frosted window in one bathroom and put a full glass crank out window in the kitchen.
They estimated it would take a day and a half to finish the job however they finished in 7-hours. Don't think they simply rushed the job, the crew works non-stop and have installation down pat and takes pride in their work- their 20+ years of experience showed in the quality craftsmanship of the final product.
Upon finishing I could not tell they were here- all areas were cleaned, vacuumed up and all the old windows taken away. .
First impression of the windows: For 15 years Ive turned my heater down at night to 67- in the morning the temp is 67. After these windows were installed I turned the temp to 67 and in the morning it was 70 (the temp it was originally set). I also noticed our house is quieter from outside noise.
I received a discount for signing a contract the same day and I received a Military discount.
I don't know how else to compliment these guys, great job! I highly recommend this company.
- Jay .
the quality of the product is top-notch. the installers were courteous and did a fantastic job!! i couldnt be happier!!
the window is awesome and the installers did a great job!!
i am glad i choose this company!!
- Brian .
Vinyl Replacement Windows
Used window concepts again for a older home that needed Window replacements. We selected the Vista Window line - nice vinyl replacement window.
Seth Buffington was professional, understood the vinyl window that they sell. No pressure tactics, no wife needs to be present ect.Just and honest sell. We had a budget and Window concepts worked to meet that budget. The installer was Great - Buzzy is nice, professional and knows how to replace old windows. His crew were again professional , they cleaned up very well with the mess made by the removal of the old windows. They did a Great job. My wife and I are extremely happy with the whole process with Window Concepts and working with them.
I will and would recommend Window Concepts for Windows , Siding projects. If they bring on a good door line , I wound entertain them for the job. Keep up the good work and professionalism.
- Craig .
Highest quality every step of the way
Offered good window choices with open discussion of pros and cons. Great pricing. Set realistic expectations of window performance. Ahead of planned schedule. Windows arrived in good condition from manufacturer. Outstanding installation crew - they had to be the A-Team! Smoorh installation with great fit. Demonstrated how to open and clean windows. Tight fit even in extremely high winds for a 100+ year old house (replaced orginal windows). The house sits on a hill with no wind barriers and the windows keep it warm and draft free.
I researched windows, installation, warranty performance, cost, and vendors. I worked through all the confusion to pick the right product for our needs. Very happy with the results.
- Eileen .
We had an excellent experience with this company. We asked them for an estimate on soffits and fascia, as well as a couple of windows. The salesperson explained to us that our windows were still under warranty and that we should check with the company first, even walking us through how to do that. He could have easily taken advantage of the fact that we didn't know that and gave us that estimate for windows. Our salesperson also spent time with us educating about the product and the process, and was very open to our questions. The work was excellent, promt and at a good price. We could not be happier with the service and the end result. Would definitely use this company again!
- Meghan .
Basement Hopper Windows
Excellent crew and professional install crew. Sales rep was also helpful. I would recommend Window Concepts to anyone or if I have another window application. Only comment I may suggest, have a member of the install crew go over the opening/closing of the windows and xchemicals to clean the white metal cladding around the windows. good job!
- Mark .
Friendly & Helpful
We had many quotes for new windows. We just loved the experience working with Seth & the rest of the crew. The price was in the right spot along with the customer service. The installers were timely and cleaned up so well.
Loving our new windows already!
- Sam .
I met with the owner of Windows Concept who helped me to understand the issues I had with my gutters and the cost of my overall project. I realized my gutters looked poorly because they were not replaced and the siding was, plus the gutters were oxidized and just needed a good cleaning and it will bring them back to a color closer to match the new siding. The cost of siding is not low, and having quality materials is what I truly wanted. The owner was personable and caring about my overall satisfaction.I would now recommend this company for homeowners who want a quality product delivered by professionals.
- Mary .
Whole house re-siding
I must admit that I started the process of getting my whole house re-sided with a lot of concerns. It is a major investment that has to last for decades. But, from my first contact with Windows Concepts, those concerns were quickly eased. Rick Martino is a very knowledgeable, personable and professional rep. From the start, he has been receptive and responsive to my needs and concerns. I can not say enough good things about John & Paul, my siding installers...........friendly, extremely hard working, very experienced. They worked hard for 9 straight days and I am very happy with the result of their efforts.
What started as a project with my concerns ended with an excellent job done and the assurance that Windows Concept will stand by their work. All that thanks to the jobs well done by Rick, John and Paul. I would and will recommend Windows Concepts to anyone without hesitation or reservation.
- Tom .
Great product and very professional.
Had 16 windows replaced. Started early because of the heat. Finished in about five hours. Totally cleaned up you would never know they were here.
Great price and a quality product.
- Joseph .
Great service/great products
Great service and products from this company. The installers were efficient, friendly and are extremely good at what they do. We have had both windows and siding installed by Window Concepts and would definitely recommend this company to friends, family and colleagues. The products offered are high quality and are made to last.
- K B
Good work - Nice finish product - slow start
Window Concepts sale person was very knowledgeable of the products. Respectful of our father, talked directly and clearly.We were shown all options of siding and it was explained to which differed and why. Salesman was not pushy or trying to up sell the products. Came back for the final approval to write the agreement / offer. I would suggest they leave copy of what was all being covered and what work was to take place or being covered to the customer to avoid confusion and phone calls.
The project started off a little slow with some miss communication as to what was to happen.
After some phone calls to Allside and Window Concepts, they addressed the issues. The installer was very nice and respectful to our elderly father. They worked on Saturday and it was a very clean job site during work and at end of each day. The installer took pride in working on this project and treated as if this was his home. The siding and job turned out very well and our father is very happy with the finished product. I would recommend them to others looking for there house to be sided. What a transformation from dark and grey to know nice and clean. Looks like a new house.
- Craig .
The installation crew was very professional well organized and clean they worked together it was like clock work. The windows themselves were top of the line had 6 estimates and only one was able to beat them because of inferior windows and a f bbb rating. Felt I got the best deal around.
- michael .
Everything done professionally and in a timely manner
all employees were polite and willing to answer any questions. they did over and above the installation. Caught a flaw in materials and replaced in a timely manner.
- Carolyn .
I love my new windows. They did a great job installing the windows. The guys were polite and cleaned up when they were done. I will be calling Window Concepts for my future window purchases. Thank you so much
- Patti .
wonderful company to do business with
The gentleman that came over for the consult was very nice and thorough. Willing to work with our budget. He really listened to us and wanted to give us exactly what we were looking for. Job was done sooner than expected and was only a 3 hour job. Couldn't be happier!
- MELISSA .
Met my expectations
Having talked to a handful of bidders for my project, (soffit and fascia installation), it was an easy decision as their price was reasonable and easily the best competitively. The installation was on schedule and performed by a highly skilled professional. I am completely satisfied with the finished work, well done Window Concepts.
- Jeffrey .
Window Concepts, all around excellence
Everyone was on time, polite and professional. Even something as unexpected as a wasp nest didn't throw them off. Beautiful, high quality windows installed quickly without issues or mess. We couldn't be happier with our choice to go with Window Concepts.
- Jen .
Quick and Quality service
We are so happy to have new windows! I came across Window Concepts through Home Advisors' website. They called in a prompt manner and came out right away. Seth offered us a great price and was completely through in his description and costs. There was no pressure at all! We decided right then and there to go with Window's Concepts of Milwaukee, Inc.
Once the windows arrived they were out bright and early on a Monday morning. The crew worked together very well. They were fast, efficient, polite and professional. I had my children home with me and they were polite and kind. I was most impressed with the teamwork of this crew. We have two enormous windows and they were quick and careful moving the new windows into position.
We had almost all windows replaced and they completed the job in one and a half days! I am happy with how my windows turned out. They work smoothly and just how I imagined them to be.
If you are looking to get quality replacement windows, work with kind and caring individuals and get good value for your money I would definitely give Window Concepts of Milwaukee your business. This is a huge investment and you won't be disappointed if you choose this company!!
- Jamie .
Loved working with this company for our siding needs. There was no pressure as far as signing a contract. We met with them several times prior to signing on the dotted line and all our questions and concerns were addressed. Every e-mail or phone call we made was returned promptly and professionally. The job was done in a timely manner. The installer was very conscientious and kept our yard clean. We have gotten many compliments from those that have driven by and we would highly recommend this company.
- Donna .
We love our new bay window---the men knew very well what they were doing even the owners showed up to help and the clean up was perfect inside and out.
- GORDON .
New siding. What to do?
We reviewed several companies to see which company would come up with the best price and hopefully the best product. We went with windows concept because they were the most reasonably priced and their product seems to be of good quality. Even though for senior citizens on a fixed income it's always a sticker shock to see how much siding does cost on a relatively smaller home, it was still a good job and a good product. We would highly recommend this company and the people we met representing same.
- Jean .
The Remarkable Transformation
It is with true heartfelt gratitude that I am so pleased to write a review for you (Window Concepts) regarding the past few weeks of my life in partnership with your company. I say partnership because that was truly what it was. From my first introduction to your company with Seth Buffington where I was literally trying to get my head around this whole project, right up until now, having a beautiful home that looks almost new even though its a 1927 bungalow, I have been treated and served by everyone I've been in contact with (and as I have heard rumor, even some that I didn't even get opportunity to meet) like my home project was as important to you as it was to me. This re-siding and window project is probably the LARGEST most involved home-improvement I will ever have to do in my lifetime, and I'll be honest, I was nervous, anxious, and unsure. That soon subsided when from the very beginning of my experience, everyone took the time and patience to go over absolutely everything that was happening, step by step, no surprises, no ooopsies.
Except for me of course who after things were finished to exact perfection of the order I placed, I changed my mind. Rich Petritis' response to my wish for changes was immediate, helpful and so empathic.
I had given some high expectations of your company regarding time-frame and the complexity of the job due to the style of my home and WIndow Concepts came thru with absolute 'flying colors', actually finishing MORE than a week ahead of schedule. I have Buzzy and his crew to thank for that! Additionally, my experiences with All-Side; their installer crew, John, and even the product itself simply outstanding! I was present during most of the install and could NOT get over how quickly and how beautifully done the siding was. The architectural accents of my home literally 'pop' visually as you look at the house from any angle, and SERIOUSLY, on one entire side of my home- there is only ONE seam-ONE!!
Finally, I know I could go on and on, but most importantly to me, I would like to express my most sincere thanks to all of you at WIndow Concepts for a job that in my opinion, could not have been topped in any way. I have already begun my bragging about you all to anyone who will listen or ask, and it is my sincere wish that through the work done here in Wales, WI that you get many, many more projects for years to come.
Most sincerely yours
- Becki .
Great company to work with
Window Concepts was a great company to work with. Despite numerous setbacks including wasps and days and days of rain they were able to finish and do a great job on our house and garage. My husband and I would highly recommend them!!
- Robert .
Pleased with my choice of windows
I chose the triple-paned, double-hung, vinyl fully maintenance free windows. The team of contractors that installed them were knowledgable, did excellent replacement of old rotted window frames and finished the exterior of the windows with vinyl wrapped frames well sealed. They were fast and efficient, done with all 6 windows in little over 3 hours. Answered all my questions and made sure I knew how to remove the panes as needed. It was a pleasant experience overall.
Since the windows were installed I've noticed that my rooms are warmer and quieter than ever before!
I would recommend Window Concepts, both product and install team!
- Shelly .
- Olat .
The windows look great. Have to wait to see how affiant they are this winter. The workers were on time and courteous. I do have a small scratch in my bow window. Didn't notice till I went to clean them.
- Pam .
The team of 4 experienced installers were here when they said they would be. They were polite, clean and courteous. If we had more windows to do they would be the first call we would make
- Yvonne .
FROM SALESMAN THRU EXCEPTIONAL WORKMEN
I was not certain that I could not afford to
replace the 8 windows at the front of my home , for at least another 3-4 years. I have known that there was huge energy loss even though last winter the lower half of the house walls were insulated. Rich sought out reasonable financing and offered a reasonable/ affordable contract.
Immediately I have enjoyed sitting at the front of my home in comfort without multiple
Layers of clothing and blankets. I anticipate
WE Energies will not be happy.
Lastly, the workmen were superb. Their
workmanship and work ethics are top of the
line. They went above and beyond making sure that my home was shipshape.
- Mary .
Amazing windows & overall experience
We were hit by a summer hail storm that caused a lot of damage to our home, including 2 broken windows. Rich came out right away to take a look and at our request worked up a quote to replace all of our windows. The product samples were helpful and what we were looking for, so we decided to go ahead with the project.
Window Concepts ordered our custom windows and contacted us to schedule installation as soon as they knew they were coming in. Their installers worked in terribly cold weather (the first really cold day of the season) and incredibly they finished the entire job (over 20 windows in a two-story house) in a matter of just a couple days. They were courteous, professional, clean, and efficient. Besides all of that, which is amazing, they did excellent work and the windows and new aluminum wrapping make the house look and feel like new.
With our first winter now almost behind us, I'm pleased to share that not only did the windows make the house feel warmer in general, we had a noticeably lower month-over-month energy cost when compared to prior years!!
This was by far the best experience we have ever had with a contractor. Window Concepts was a pleasure to work with and we will definitely be using them when we decide to replace our siding!
- Jennifer .
The house looks totally different, it is great!!
I am so pleased with the service and quality of all the workers from the salesman to the installers at Window Concepts. Everyone was polite and great to work with. The installers did an excellent job installing on a cold day with out complaining and with out freezing me out of my home.
- Donald .
My sister and I had all the windows in our house replaced in August 2014 by Window Concepts of America. We worked with Rich Petritis and have been very satisfied from the proposal to the installation of the windows.
It's been a pleasure working with Rich. The installers were prompt, courteous, friendly and did an exceptional cleanup job after the windows were installed. Our original windows were very old so we needed instructions on how to work with the new windows. The installers took the time after installing the windows to explain the features of the windows and how everything worked.
When Rich was at the house writing the proposal, I asked him about a bad spot around our garage door. I did not know who to call to repair it. Rich had his installer put a new piece around the door. It looks outstanding and matches the color we selected to go around our windows.
Rich had explained that we may see condensation on the windows during cold spells in the Winter. This did happen and for a couple of days I was wiping the water off the windows. Then we started having ice at the bottom. After I saw the ice, I called Rich and he came out the same day I called (and it was a snowy, nasty day). He looked at the windows and seemed puzzled as to why we were having so much condensation and ice. Then he asked if we had a humidifier. We did, indeed, have a humidifier and, in fact, had it installed shortly after the windows were installed. Rich checked the setting on the humidifier and it was set too high so he lowered it.
Reducing the humidifier setting resolved our ice and condensation problems. As a matter of fact, there was no condensation on the windows the very next morning. Thank you Rich!
Something that is also important to me is how I am treated when I call into a company to either speak to someone or for information. Whenever I call the office of Window Concepts, the person answering the phone has been courteous, friendly and helpful. I think this is so important because they represent the company and can make a caller feel welcome or feel they don't want to do business with that organization. Thank you for making me feel that my call is important.
We feel they definitely rate five stars and would highly recommend them to anyone looking for new windows.
- Yvette .