Window Concepts of Milwaukee could be the role model for Excellent customer service to include Seth, Rick & Buzz as well as the other installers. Last week had all the original windows in a 60 year old home replaced by Window Concepts of Milwaukee. Very happy with the end results and the treatment received during this process.
- Ken R
Couldn't be more happy!
I purchased a home early this year which had all original 1951 windows. I had every one replaced including a massive front window which was designed just as I had imagined. Everyone was kind, professional, and I was very happy with how they treated my home. I've gotten many compliments on my new windows.
- Cheryl .
Siding, soffette, and facia jon
Despite the delays due to much rain, the job turned out well. The true test will be this Winter; I.e. if the materials keep my utility bills down in the cold months. However, my cooling bill for AUGUST DID SEEM MUCH CHEAPER THAN USUALLY; SO THAT IWAS A GREAT THING.
- Troy .
The company was highly professional from start to finish, the job turned out better than we expected, we have already recommended Window Concepts of Milwaukee to 2 families looking for new windows.
- Craig .
They have done all my windows, siding, and gutters, soffit, and facia on my garage and house. I have been very pleased with their work, from start to finish. They are very professional and responsive. I have had to use the lifetime warranty previously and it truly is a selling feature you will not get from anyone else. This feature tells me alot about their customer service. You do not get customer service from too many businesses in this day and age. That has gone by the wayside. Worth every penny for peace of mind.
- Victoria .
Excellent installation service
From the sales to the installation everything was wonderful. The crew arrived on time, worked quickly and efficiently, cleaned up after the install and left us with beautiful windows! I would certainly recommend this crew to anyone looking for window replacements.
- Carolyn .
Very professional and friendly
The job was completed in the time we were told. We thought it would be a longer process. The workers were very respectful of our flowers and shrubs as well as the inside of our house. So glad we chose your c
company. We have already told family and friends about you.
- Margaret .
Fast and professional
Seth came out and gave an estimate, it was fair and reasonable.
Jay came out to start job on Monday and was finished by Friday.
Our home is very old and Jay ran into some issues, he took care of them and continued on.
Every night when Jay left the yard was cleaned up and didn’t look like a construction sight.
We are VERY PLEASED and couldn’t be happier!
Thank you Seth and Jay.
JOB WELL DONE!!!!
HIGHLY RECOMMEND THIS COMPANY
- Lori and Charles .
Great company for new windows!
Window Concepts made the process for ordering and installing new windows very easy. Buzz and his team were so great to work with. The windows were installed fast, everyone worked and helped each other out to get the job done right! Very happy with the entire process. Thanks Window Concepts!
- Maria .
I Chose the Right Company
My house was built in 1928 and had really old wood windows that needed replacing. I looked into a lot of companies but decided on Window Concepts; it was the right decision.
I worked with Mike on the quote for my job and he made the process very easy. He gave me a number of options for completing the job and allowed me to pick what was best for me. I never felt pressured to do anything I didn't want to.
When it came time for the install process, I was a bit nervous being that this was the biggest renovation project I had ever undertaken, but Buzzy and his team were AMAZING! I had 20 windows that needed replacing and they got the job done in one day! I was blown away when I realized they were going to be done the same day they started. It was incredible to watch how efficiently they worked and the high quality level they worked at. My wife and I love our new windows and couldn't be happier at the investment we made.
- Adam .
Very professional and friendly from start to finish.
Love my new windows!
Even though a patio door provided a challenge, my guys had no trouble making it work!
I’d recommend Window Concepts of Milwaukee to anyone considering replacing windows or patio doors.
Top notch company to work with...from Mike, who explained in great detail, the products to the two man team who actually did
- Carol .
I am very happy with the windows an the two man crew
that came to work on the windows. They did very good
job. Everything from the salesman on was done in a
very respectful manner. Thank you.
- Glenn .
We worked with Mike from Window Concepts for replacing our old siding on three sides of our house. We received a good product and price. We are pleased with the way our home looks.
Jay, the installer was professional and courteous. He completed the job and had everything cleaned up in a couple days. Thank you for a job well done.
- Arthur & Elnore .
I couldn’t be happier with my windows. From Alex to the crew who put them in. The crew was very efficient, cleaned up and explained how they work . They are beautiful. I love my picture window. I had the old fashion storms and screens and now I can actually let in some air( if the weather ever warms up) . My house is much warmer so I’m going to save some money there. They were able to get me financing. Thanks
- Susan .
Great people! Always go above and beyond.
Thank you Rick at Window Concepts for your great help with obtaining the additional products we needed. We appreciate how you always go above and beyond with your service. Thanks also to the best installers ever, Jake and Eric. We are blessed to have met you all and would definitely recommend your company.
- Patti .
A great business to work with
The salesman was very knowledgeable and truthful. There was a discount if you signed on the spot but no pressure to do so. After the salesman left we noticed he had left something behind. We called to let him know and in the 10 minutes it took for him to come back my wife and I decided to go with this company due to their honesty, politeness, quality of product and price. The salesman wrote up the contract with the discount for purchasing on initial visit. The windows were installed in our garage sooner than originally estimated and look great. Installer also looked at another window in our house that wouldn’t stay up and fixed it on the spot with no charge. Absolutely the best experience we’ve ever had with any contractor.
- David .
Friendly and Prompt
Windows arrived 1 week earlier than projected date. Crew arrived on time and did an excellent job on install. With the original windows from 70's this was a much needed project and we can clearly feel the difference. I would and will consider them on other projects in the future.
I however could not give 5 star rating because the 2 days they were at on property the left the gate open when I asked they please make sure it is closed when ever they went into the yard. Both days our dog got out and we had to track her down. Not hard to do she is a very well behaved dog. But still did not need to be done.
- Mario .
Friendly and Professional Service A-1!
Very Satisfied with the Quality of Workmanship and Friendly Service Start to Finish!! I will be using these folks again for my future Building needs and would Highly Reccomend them to all!
Kenosha Landlord ,Building Owner
- Joseph .
We initially met with Seth and he was great. We selected the windows we wanted and were contacted within days for a sizing appointment. Within a few weeks we had our windows installed. The installers were fast and efficient. I was worried because we had an old house, but Buzzy and his team were incredible. The windows look great! Thanks everyone!
- Jacqueline .
High Quality and friendly.
Everything went well when work was being done. They were very friendly. The only thing I would
suggest is that the estimated time of starting, be more accurate. Accual start was almost a month
- Diane .
Great business to work with top to bottom. Install crew did an awesome job. Windows look terrific.
- Jeff .
Great workmanship and a positive experience
We are enjoying our new windows and the workmanship was excellent. We especially appreciated that they were very upfront with a good price on their estimate. Another company gave us an overinflated first estimate and then kept offering discounts to entice us into taking their offer
- Richard .
The only place I would buy windows in the future. Highly recommend.
I highly recommend this company. Very friendly and professional people throughout the whole process. I will be needing another project in the Spring and definitely will go with Windows Concepts again.
Good quality windows as promised. I have recommended them to family and friends.
If you are in question of what company to go with, Windows Concept is the answer without a doubt.
- Barbara .
THE CREW SHOWED UP AT OUR HOME ON TIME. THEY WERE VERY EFFICIENT AND PROFESSIONAL. THE JOB WAS COMPLETED IN A TIMELY MANNER AND THE WINDOWS LOOK AMAZING. I WILL USE WINDOWS CONCEPTS IN THE FUTURE AS I HAVE 2 OTHER WINDOWS THAT NEED TO BE REPLACED. WE ARE VERY SATISFIED WITH THEIR WORK.
- ERMA AND HERBERT .
We had our entire house resided. Jay did all of the work by himself-tear off and residing. He was a true professional who did excellent work. I think Window Concepts was overly optimistic when they said it would take 5-7 days. In fact, it took a little more than two weeks. But the quality seems excellent.
- Craig .
From the sales call thru installation everything was efficient and professional. Would wholeheartedly recommend this firm to friends and family.
- Craig .
All around service was great, from the sales team to the installers. Salesman did not try to push their company by bashing other companies or pressure us into buying from them, let the good quality product speak for itself. Ran through a couple of tests such as heat test and durability test ensuring us the windows were of great quality. When picking an installation date, they were very accommodating to our needs as we needed the windows installed on a Saturday. Installation crew was very friendly, courteous and punctual. 3 man crew installed 12 windows within a 4 hour time frame beating the rain. Not only did they install the new windows quickly, they ensured the job was done right. As the installation was wrapping up it did begin to rain, they still took the time to properly clean up around the house. Once again, all around very satisfied with Window Concepts!!
- Rick .
Great windows from a great company!!!
My wife and I spent countless hours receiving quotes and meeting sales people to chose the company we wanted to install our new windows. Window Concepts of Milwaukee met all of our expectations as far as pricing and quality goes. Rick is excellent to work with on the sales side and the installers were kind, courteous, and cleaned up very well after the install. My wife and I couldn't be happier with our new windows and will definitely have Window Concepts replace the rest of our windows when the time comes. I would highly recommend!!! Delavan, WI
- Jon .
The windows look great, many compliments! Professional and friendly. Punctual and quick work. Highly recommend!
- Jessica R
I had 7 Windows installed. Very professional & done right. Eric & Jake make a great crew.
- Wayne .
Had patio doors installed. Service was very fast and dome expertly.
- John .
I loved this installer. He was an elderly man with old fashioned customer service and quality. The team worked clean and quickly. Could not have gone any better and the windows are the best.
- Betty .
Great pricing and wonderful service!!!
We worked with Seth from Window Concepts of Milwaukee for our siding replacement. We received a really good product for a great price and are just thrilled with the way our home looks!! Their installer, Jay, was quick, professional and CLEAN!!! He did a great job and was very courteous and respectful of myself and our home. As a side note.........When we bought our home, one of the windows had a blown seal and we hadn't gotten around to replacing it yet. Seth went above and beyond by contacting the company that installed them to get a new one made and then came out personally to replace it at no charge to us!! We would highly recommend Window Concepts of Milwaukee to anyone looking for siding services!!
- Jan .
Superior craftsmanship in installation
We loved the windows. They really enhanced our remodeling project. But most impressive was the main installer's (Buzz) passion for superior installation. Buzz improved the stability of our home by upgrading the headers significantly. The quality of the finish work outside (matching molding and siding) was beyond what a fair person would expect. We love how everything looks!
- Edward .
My patio door was replaced within 1 1/2 hours. The crew was awesome and cleaned up everything. Definitely would recommend this company.
- Nancy .
Neat & courteous service
It took longer than I would have liked from time of signing contract to the actual installation day. Once the installation started though it went by really fast and they were through in no time. They left the area in a clean condition and the windows look great - I did notice after they left that some of the trim around the windows got broke...mind you it is trim from 1961 so it is a bit old. I'm hoping a good paint job will hide the broken wood. I'm hoping to see a nice change in my electric bill with the window upgrade.
Buzzy and his team did a nice job - just wished they hadn't broken my trim (what probably bugs me the most is nobody said a word to me about the broken trim).
- Debi .
Great Product and Installers
We had six quotes and felt we learned a lot about windows during those meetings. Window Concepts was chosen due to the quality of the product offered but mostly because of the good reviews. Price wise they were in the middle, but promised to replace rotten wood and accommodate changing window style/size in a couple rooms. Some of the other companies would not consider the wood work and window size changes, just wanted to pop windows out and in quick. Other quotes were twice as much! The final selling point was that the payment was not due until the job was finished and we were satisfied, which made us feel more comfortable dealing with people we didn't know yet. Hoping for the best, that we would be happy with the finished project and the quality of the windows, we got our wish! Our installation crew, Eric and Jake, were wonderful and did quality work. It was a large project: 4 patio doors, 10 windows, wrapping trim and replacing bad wood). They worked very hard during long, hot days and were very polite, sweet young men. The house looks so much better! The temperature difference is amazing. We would definitely recommend Window Concepts!
- Patricia & Robert .
All around great experience
Professional and great company to work with
- Paul .
Great service and installation team. Punctual and easy to work with. All around good work.
- Jessica .
nice job looks good
- Mike .
Overall Window Concepts of Milwaukee, Inc. did a good job. Until the installation with the new backdoor slider. I truly believe that could have been handled a little more "Johnny on the Spot" within a day or two.
- Jeff .
very professional and experienced. I was given advice about future window project. About four years ago we had our kitchen windows done five altogether and one was above the sink by windows concept and was very satisfied with the product and the install. This time it was two for our grandsons room. Looks great and works even better keeping the heat/cold out! Installers cleaned up well after install. Great company with a great product!
- Mike .
Very happy with our new windows!
Thanks to Seth and the install team that came out to do the work ,we love our new windows. Crew was in and out in a day for our windows and patio door in our entire home...Everything looks great, very high quality install, we are very happy and would recommend this company to anyone!
- Monica .
the job was excellent and I truly love my door ,thank you very much
- Diane .
One of the best contractors I have worked with
I purchased a home a few month's ago, It need some work done on it. I called every Contractor that was Recommended to me, what a nightmare!. We had every clown in 2 counties stop out and give us bids. I was just about to give up on getting my window replaced, then Seth came out to the house. A complete breath of fresh air. Why you ask! He talked to the wife, he explained everything to her. I just sat their listening and watching the little ladies face. When He was done with his presentation, I wasn't ready to make the purchase. The wife made the Decision, we are getting them she said.
Seth included everyone in the meeting, even my father with Dementia. That was fun to watch. We are having more work done next year and we will be using window concepts again.
The installers were fantastic as well. No mess, very professional. Job well done.
I would/will recommend them to anyone who needs work done.
- Shane and Etta .
Friendly and Great Quality
Communication could use a little work but they make it up to you with quality products and workmanship. We had a lot of work done with our 2 story 1909 farmhouse. They replaced our roof, siding, windows and entry doors. Looks amazing! Everything is air tight which made our electric bill drop drastically. They did a great job with cleanup as well!
- Jaime .
We had our windows installed on June 17th. I have only one complaint and that is they didn't call to confirm the install. They were prompt from the beginning to the end. Any questions that we had were answered on the spot. As soon as the installers arrived they began working and not stopping until they were finished. I appreciate all the hard work they did and I would recommend them to anyone. I almost forgot to mention that the price was less then half of another estimate we had received.
- Becky .
Great price, quick install, professional
We were looking at 4 different companies and Window Concepts was the best for the price and most professional. Their experience and determination to make a quality install showed when they discovered a flaw in the past install and didn't just throw something together to get the job done quickly. The installer took the time to go purchase a piece that would make the Windows fit and look perfect, all on a over 90 degree day!
- Amanda .
Love our windows!
We are so glad we chose to go with Window Concepts! We called 5 window companies for quotes, and though Window Concepts was not the cheapest, we didn't want the cheapest. We wanted the best value, and we were not disappointed. From the salesman, Seth, to the install team, every aspect was professional and stress-free. We've already recommended two friends, who are likewise satisfied with their entire experience. And we've noticed a huge difference in both winter and summer with the new windows. Thank you!
- Brian .
I am so pleased with my new houseful of Windows. The crew was efficient, professional and knowledgeable. I had some tough areas but the workers talked them out, explained to the new guy and completed the replacement beautifully. Hated to spend the money bout love, love, love the end results. Thank you window concepts.
- Sherri .
We have had Window Concepts work on 2 of our homes, and we couldn't be happier with the quality of the windows, the workmanship, and the professionalism of the staff. Most recently, we had the windows replaced on a rental property and the tenants commented that they couldn't even tell that the carpenter was in the house.
- Thomas .
We thank Rich, Buzzy and their team for their great product and customer service. It was a pleasure meeting and working with them. We highly recommend their business.
- Greg .
I had to obtain several proposals for new windows for our womans club in Elm Grove. We also needed several gables sided with vinyl siding. Window Concepts won out, hands down. Rich and Seth came out and gave a hands on demonstration of the windows to our board of directors. The women were very impressed with their professionalism and information regarding their products. They installed 26 new windows and two which were very large that needed special adjustments. Buzzy and his crew did an excellent job. They were there early each morning and completed the job in three days! Very neat workers never leaving any messess etc behind. The siding project was completed a couple weeks after the windows and adds a fresh look to the outside of the club. We could not be happier with Window Concepts. Very reasonable in pricing and top knotch workmen. We have received many compliments from club members and residents on the how nice everything looks. I would highly recommend Windows Concepts to everyone. In fact, I did recommend themto my neighbors and they did an excellent job replacing the windows in their two story home making them extremely happy. FIVE STARS HANDS DOWN!!!
- Nancy .
Highly professional and friendly polite and set on perfection
We are very very happy with the siding. Jay went out of his way to hide wires and frames my out our windows. He was a very hard worker. He finished in approximately 3 and a half days. Mike was great with us He answered all of our questions and was there for us for the whole project. We would highly recommend Window Concepts, Mike and Jay.
- Renee and Sally .
Exceptional window service!
Rick was very knowledgeable and professional explaining products. Responding quickly to our questions. Eric and Steve also exceptional with all facets of this installation. Quickly and professionally removing old window and sliding glass door and replacing new. Here at 8am and finished job by 2pm. Cleanup best I've ever seen by a company doing work for us. They would have been out sooner except the slider was very old and they took time to ensure not only proper install but also visually finished on the inside by trimming it out. Truly appreciate from start to completion every persons attention to details that matter to the homeowner. THANKS GUYS!!! Would highly recommend to anyone for future work. My folks where here at install and we're also impressed. Have had numerous comments from friends and neighbors on how good it looks.Thanks again !!!!
- Lori .
Extremely pleased from start to finish.
Right from the start on the presentation and demonstration of the windows I was pleased. They are honest and truthful and will take you step by step of what qualities you need to look for in a window, along with not trying to up-sell you on things you don't need. The pricing was very competitive and the quality of work is excellent. Buzzy and his team did a fantastic job and his knowledge truly shows on the install. Overall, I was very happy from start to finish and would re-use them again and recommend to anyone.
- Jason B
My only frustration was the amount of time taken for installation. I did not expect it to take 6 hours.
- Dwayne .
I had Windows Concepts install a new sliding patio door in our family room. Service was prompt and thorough from the time I had an estimate to the completion of the job. Seth was very understanding, knowledgable and professional. Buzzy and his crew arrived on time and did a great job. They also were very professional , did the job to my best satisfaction and did a thorough clean up following the completion. I would highly recommend this company.
- Nancy .
The new windows look sharp
Windows Concept just installed 15 double hung windows in our apartment complex. They were installed just like the one they showed me in their office. I was impressed in how well the outside trim was formed & installed. I honestly didn't expect it to look as good as it does. The installer explained the installation process to me as well as how they added insulation where needed. I will be using them again for the rest of our windows.
- Todd .
Professional and courteous
Windows went in on time and fast. Buzzy who has over 40 plus years of experience really shows. Could not be happier with the company I picked.
- Nick .
high quality service and professionalism.
Windows are beautiful and work exceptional. They work quickly, but proficiently. I would recommend you to anyone that is needing high quality windows. Thanks.
- Cheryl and Bob .
Window concepts were fantastic!
From the home free quote with Alex, to the guy that measured (Alex's Uncle) & Steve & his crew that did the work of putting the new windows in everyone was great! My husband & I couldn't believe how fast they work & everything went so smooth! We love the new windows & new shutters! Thank you all for the great service we will recommend to to all our family & friends!
- Cynthia .
Trusted committed to customer service and quality
Trusted committed to customer service and quality from the first steps of Seth walking into our house,throughout the entire process they where professional, courteous, and helpful. The installers where also top notch. Wouldn't recommend anyone else for the quality and price you pay.
- Graham .
They did a wonderful job. They waste no time getting job done. They arrived and in about 5 minutes they were working. Friendly crew. They knew exactly what to do. Clean up was great. Left house cleaner before they started. Would recommend to anyone.
- Cliff .
Great to work with
Window Concepts is a wonderful company to work with. We are very pleased with the end result.
- Nichol .
Prompt and on time did a good job as far as I can tell. Time should tell if they help the heating bill. Look nice. Janice Goebel
- Janice .
Competency with courtesy and ability
The Installer (Jay) was sent to correct a fascia deficiency and replace the soffits on our house. He was thorough and very knowledgeable, explaining his work when asked questions, and addressing any concerns we had. He methodically prepared the entire perimeter for the new soffit, repaired the questionable fascia to my wife's satisfaction, and wrapped all of the fascia in aluminum. He followed all of this work with seamless gutters and new downspouts, completing all of this work in only three days!
- Bruce .
Seth (sales rep) arrived with brochures and a visual display. Seth was friendly, professional and knowledgeable of his product. Windows Concept was the third company I had out for an estimate and the one I chose to install my new Windows. Buzz and his team(installer) were efficient with the installation and did a great job of cleaning up after installation.
New window has gone through a cold, windy winter, so far, and has kept out the elements. I am very pleased with this purchase and install.
- Nancy .
Very friendly customer service. Flexible schedules. Most importantly they installed new windows that look great and operate efficiently. I would highly recommend Window Concepts to anyone looking to purchase new windows for their property.
- Ryan .
Great windows to blend old home with 21st century
Window Concepts did a great job working with us to figure out what would be our best option to give our old home the benefit of modern windows with the "classic" look of the grids and the wood grain interior pattern. Our sales guy, Alex, was very knowledgeable and my husband asked him every question possible. I thought it was fantastic that we were able to choose how many vertical and horizontal grid lines we wanted in each window. The windows he recommended really opened up out view of our exterior and made our sun room functional again an not just a leaky "oven". The installation crew worked quickly so that the house would not get to cold since they were installed in the winter. They were very respectful in regards to my dog as well. The area they had to work involved walking in and out of her gated area and they did not she did not escape once. The interior windows are trimmed beautifully and the exterior is sealed tight with caulk! I love my new windows from Window Concepts! I will be looking forward to replacing the rest of my windows with them in the coming years.
- Heather .
Excellent service and good product
The installers did a fantastic job working on a bitterly cold day. I did not realize I would have to paint part of area around the window so the installer worked out a different plan so I did not have to paint.
My original windows were not square and my patio door is very large and was totally out of alignment. It took a lot of extra time to install which was not back charged to me, and corrected the existing problem.
I have noticed a positive difference in the temperature of the rooms since the install.
- Sarah .
Three different representatives measured the window area to insure a proper fit. On the day of the window replacement, the installer was on time and got the job done in an efficient and timely manner. He was friendly and helpful, providing a small scrap of the removed molding for paint matching. I'm very happy with my new front room window.
- Jan C
We are so happy we went with window Concepts. The professionalism shown by everyone from Brett to the installers was awesome, The windows look awesome and the warmth of the living room and the lack of noise from the Interstate were worth the price alone! I would look to Window Concepts first if we are ever in the need for windows
- Gayle B B
From the salesperson to the installation crew I was totally satisfied. The products were top quality and the installation and craftsmanship were excellent. I would highly recommend Window Concepts of Milwaukee.
- Alan .
High quality service, professional, friendly and helpful in answering any questions
We had Window Concepts last year to replace our ground floor windows. No hesitation getting them back again this year to do our first floor windows. They did a fantastic job both times, friendly staff, great clean up. Wouldn't hesitate to recommend them.
- Janet .
Window Installation bt Window Concepts
I was immediately impressed with the installers themselves. It was obvious from the beginning that they knew their trade. Their professionalism stood out and I was impressed by it. They started out and never stopped until the job was done.
Now the best part. My wife and I are very impressed by the appearance and the quality of the windows. We have had other windows installed and they simply do not stack up to yours. Your pricing was good and fair, and the extra service provided by Seth was was appreciated. You are a very lucky employer
to have so many employees who care about their company, their customers and the products you offer.
If anybody wants to see the differences between you products and those of the "other guys". Drive by and see for yourselves. I would recommend Window Concepts to friends, family and anyone looking to replace their windows.
- Gayle .
The crew showed up on time and performed the task within the timeframe they had stated they would do! Noticed an issue on another window and took the initiative to fix it while they were working. They just did an outstanding job
- Craig .
Very pleased with the windows and service!!
The windows made our home look brand new. Could not be happier!!
- John S .
What a difference!
We needed to either paint or side our home within a specific time frame and found Window Concepts in the Yellow Pages. We called and couldn’t be happier!
Seth went through siding, window and door options, taking to time to explain each thoroughly. He also explained the discounts available and financing options. We needed siding but decided to do the kitchen window as well as the front and back doors. Rick worked a minor miracle to make sure the siding was installed within the specified time frame. During the hottest days in July, one siding installer completed our job in less than 3 days by himself! Buzzy and his crew did an amazing job on the window installation. The door installation was just as flawless.
We were so impressed by the quality products and professional Window Concepts personnel, that we ordered 6 more windows! Our “ugly duckling” 1950’s ranch home got a total exterior makeover and is ready for the 21st century. Thank You, Window Concepts!
- Jerome C. & Karen E. .
Job not completed
Do not wish to leave a review until the job is completed. The damaged siding and missing weep hole flap still not fixed
- Dave k
Very Satisfied with the workmanship
The siding and windows look great with the installed vinyl siding and windows. It wasn't the least expensive quote we got but not the highest one either. The work got started about 3 weeks later than quoted, but once started it moved along at a steady pace. The windows (about 30 windows) were done in two days and done very well. The siding took long because it was a two story cape cod style with multiple roof levels and pitches. The siding turned out very nicely.
The only two errors were 1) one portion of the siding and window did not cover completely the wood on one north side window. It was pointed out to the company rep after completion; he said he would send someone out to fix it. 2) One of the installers left siding and materials on the lawn during the installation period, which lasted several weeks. When the job was completed and the debris removed, we had several large patches of dead grass on our lawn. Also, one roofing foothold was left attached to the roof.
- Carol .
Professional and efficient - replacement windows
We had all 10 of our windows replaced. We can't praise the crew who did our install enough. They were friendly, professional, respectful of our home, super efficient and cleaned up afterwards. Great teamwork! My husband used to work in the trades for many years and he was really impressed.The job was complete in about 5 hours. We're really happy with the quality of the Vista Concept window we chose. The price was very reasonable for the quality service, product and installation. We appreciated that everything was included in estimate so we wouldn't be surprised with extra costs at the time of install. We won't hesitate to recommend them to family and friends.
- Kelly .
High quality service
After a successful experience last year with the replacement of 100+ year old windows in an old farm house, I replaced the remaining (front picture) windows this summer. This experience, again, enjoyed exemplar service. From the sales person to the installers, everyone was professional and knowledgeable. I did not purchase "high end" windows, but the level of service was not compromised. The windows I previously purchased provided great insulation and are draft free after one year. I highly recommend Window Concepts of Milwaukee for window replacements.
- Eileen .
We were very pleased from the onset. Your sales James was informative and he presented the money aspect well. We did not feel pressured. The site manager was also informative and a pleasure to do business with. We felt comfortable having the workers in our home. The man who replaced the gutters did an excellent job dispute all of the obstacles he faced. The clean up was great! We would highly recommend your business.
- Mary L
Amazing Service and a Quality Product
Window Concepts did a phenomenal job on our house! We had all 26 of our windows replaced as well as the siding, soffit, fascia, & gutters on our house. Everyone we dealt with on our project was friendly, knowledgeable, and down-to-earth. Any questions we had were answered within a timely manner and the installers went above and beyond to make sure that every detail was to our liking. We couldn't be happier with how everything turned out, including the suggestion to match the color of the trim, soffit, fascia, and gutters. The price was unbeatable for the quality of product and superb quality of workmanship we received. We can't thank the Window Concepts team enough for making the process pleasant and enjoyable.
- Jeremiah .
Professional and friendly
The installer did a great job! It was verrryy ho/ and humidity. I do think that having a "helper" would have made it easier and wouldn't have taken him 2 1/2 days. It was a 2 story building, and he was constantly climbing up and down the ladder. I would like to reiterate what a great job he did!!
- Wayne .
Professional and Friendly Service with High Quality Product
The team at Window Concepts was very friendly and professional (always nice when you are letting strangers into your house)! The product is great and you can't beat the price! The only thing that would make the process better would be better communication from the team we worked with. We often had to call back to check in to see where things were at in the process. Overall, I would definitely use them again!
- Liz D
was very satisfied with the workmanship. seemed to know his job. So far am satisfied with the new windows. Just have to get new window coverings but, that a good thing. ( Am hoping) maybe next year we can get the rest of the windows upgraded.Was amazed how rotted the window really was once it was taken out.. thanks again. Chris & Ray B.
- Ray .
Love my new Windows
Installation crew did a great job. Love the new windows. Super clean up too.
- Jennifer .
Window Concepts was great from start to finish. They gave us a reasonable price and were top notch on installation. The installers were an efficient team, even in the heat. I know this has added good value to our home, and now we love looking out the windows.
- Nancy J .
We go w/ you guy again you guy good Windows and staff👍👍👍
- Chad .
We found the installation crew to be very professional.
- Dwayne .
Edwards Window Replacement
Our experience with Window Concepts of Milwaukee was a very positive experience from sales call to window installation clean up. Every step was done in a very professional and personal manner. Even though the price was very competitive the service and product make Window Concepts of Milwaukee a superior partner in replacing your window. Highly recommended!
- John .
Service was timely. The workmanship was excellent.
- Robert .
Great service, installation and product!
I had all of the old wood windows in my house replaced with Vista double-hung vinyl windows by Window Concepts.I am really happy so far with my choice and the look of the new windows. Excellent service from quoting to delivery and very professional installation.The new windows appear of a high quality and I hope to enjoy them for years to come.I would highly recommend doing business with Window Concepts.
- George .
Friendly and knowledgeable Sales and Installation team.
The Installation went well and they also did a great job with clean up. The windows look great and should help cut my heating and cooling costs. I got the windows that open on either side which I thought was a good idea but never realized there was no way to lock the side that is not being used with the screen. One of my biggest concerns with buying a new window was safety, I have a 7 year old and my bedroom window upstairs is as big as the living room window. If he were to slide open the side of the window with no screen there is nothing preventing him from accidentally falling out. Also, I don't feel comfortable leaving the house with the downstairs windows open because the non screen side could easily be opened by sliding it or a butter knife. If I had known this before I purchased the I would have went with a different, more secure window. This window option was highly suggested by the salesman and the deal was sweetened with a price match and a rebate. I kind of think I was suckered into this purchase. I hope someone else can learn from my mistake in choosing this window.
- Lisa .
High quality all around
Every step of the process was great. Everyone we met and spoke to was very professional, helpful and friendly. Windows and doors are top quality. We are extremely happy with Window Concepts and look forward to doing business with them again soon!
- Lindsay .
Fantastic service and Windows
I just recently had 3 windows replaced, and window concepts did an absolute fantastic job. They did an extremely thorough job, and made sure everything was done properly. They explained everything to me before and after. Their sales group were very professional and helped me select the best Windows for a great price. They were timely in their install times and order to install date. Fantastic work and extremely pleased with the service and windows!
- Andrew .
Wanted to give 4.5 stars to this 3-peat of greatness
Window Concepts has previously completed door and window replacement for our home rated at 5 stars. I wish there was a way to give 4.5 stars because the roof, gutter, downspout and gutter guard project was better than good but fell just a tiny bit short of great. There were several delays because of weather, NOT a fault of the company, but they lost just a tiny bit of a star for communication. We expected a crew on several days and sometimes it was noon before we got a call that the weather or another delay would keep them from showing up. They took great pains to clean up the debris, piling some of the recyclable aluminum on the lawn to keep it out of the way. Unfortunately, in the days they were working, the grass had a growth explosion and they missed metal pieces and nails. Unfortunately my husband found them when he mowed, but to their credit, he didn't see them either until he rode over them!
Those 2 small complaints are minuscule in comparison to the amazing work they did on all the projects. Poor Seth had to lug practically the entire showroom in and out of our house several times. But his product knowledge and non-obnoxious sales technique made us feel comfortable and confident to select Window Concepts for 3 huge projects and we have NO REGRETS. Hopefully in the future we can call them for the siding my husband dearly wants. We wouldn't call anyone else.
- Denise .
Good workmanship exellent installtion crew very pleased
- Kenneth .
We had many different window company's come in and quote Windows for our home. Window concepts were the only ones who were up front and honest with us from the Initial quote all the way through the final install. Rich was fantastic in they way he quoted the project as well as the follow up. The installers they used were second to none. Came in early got the job done, very professional as well as personable. They really knew what they were doing. We could not be happier.
- Steve and Lynne .
Totally happy about the process beginning to finish. Great price. They ate honest. Rick thanks for our new Windows. The Windows make our home better lighting warm and air.
- Yolanda .
We are very pleased with our Windows. The men who did the work were very good and friendly. We are very happy that we chose Window Concepts. Judith Simon And Jerry Simon
- judith .
I had no problems everything went as planed. They covered the floors so that there was no tracking. cleaned up after they finished inside and out side. Would highly recommend them. Thank you
- jerry .
Window Concepts was very knowledgeable, friendly, and timely work. Followed thru and made sure as a customer that we were satisfied. Love our Patio doors and would recommend this company to all. Looking to do our siding and will definitely use them.
- Steven .
High quality service
Very satisfied with everything. Jay (the installer) was very professional, friendly and organized.
- Sherry B
The little things
I was impressed with how the crew cleaned up after installation. The crew boss made sure everyone kept busy. My only encouragement would be that when dealing in a professional manner speech and vocabulary need to be clean and not guttural. You have a good company and it should be presented in the best way.
- gale g
Quality product, excellent craftsmanship, superb customer service.
Window Concepts was an excellent choice for our large door and window project. The entire process from setting the appointment to having the trucks leave my driveway after the job was finished was a pleasure. Seth, our sales person went out of his way to make sure we got exactly what we wanted even though it included using a manufacturer they don't normally work with for part of the project. We had seen a screen door in another salesperson's presentation that we wanted, but were unsure of how the colors would work with the door we ordered from Window Concepts. Seth drove in a snowstorm to get the color samples for us and to get a price. That is exceptional customer service. We had 2 separate crews in our home on different days, first came the doors and 4 days later the windows. Both Crews were professional, experienced and installed our choices with care and consideration to our home. I truly think they left it cleaner than it was before they arrived! When we had questions about one of the windows someone was there within an hour of my call and the manufacturer's representative was there within 24 hours to explain the process and the product. Window Concepts should get 10 Stars.
- Denise .
Windows look great
Windows look great and seal very well. Woodlook color match is perfect and so are outside mutton bars. Workers and work were fast, accurate, and efficient.
- Michael .
Friendly and Professional
We have used Window Concepts before and have returned to them because of their product and their friendly sales staff. They are easy to work with and they are quick to respond if there is a question. Our installation this time was scheduled for one day and they were not able to get to us because of the customer before us needing more time. We received a call to set a new time. They were here promptly on that new day and worked quickly and efficiently. They were friendly, cleaned up afterward and took time to explain how the windows worked. We would use them again if the need arises.
- Bruce .
New windows at our sons house
We had a very good experience with your company. Our sales person, Rich Petritis, was very informative, courteous and helpful with our decision. I happened to be at our sons house when he came to give an estimate. During the time he was there our son had a medical emergency and I had to call 911. I was in a total panic and don't know what I would have done if Rich had not been there. He stayed with my son through out the whole thing, when the peri medics came he focused on me and tried to keep me calm. Will always be grateful to him for his kindness. A few days later he met with my husband and we placed our order.
The windows came on time, very good quality, our son is very happy with them. The installers did a wonderful job, hard working crew, and left his home exactly as they found it. All debrie was picked up and carted away. We would definitely recommend Window Concepts, great company to work with. They even did follow up visits and calls to make sure we were satisfied. Thanks to all for your excellent service!
Tom and Carol Sheahan
- Carol .
We had Window Concepts replace ALL our window and our patio sliding door in Dec 15'. From the initial visit & quote from the sales rep, to meeting the foreman who came and verified all measurements to the timely and professional installation this company exceeded my expectations!
We changed some of the styles of a few windows, put a frosted window in one bathroom and put a full glass crank out window in the kitchen.
They estimated it would take a day and a half to finish the job however they finished in 7-hours. Don't think they simply rushed the job, the crew works non-stop and have installation down pat and takes pride in their work- their 20+ years of experience showed in the quality craftsmanship of the final product.
Upon finishing I could not tell they were here- all areas were cleaned, vacuumed up and all the old windows taken away. .
First impression of the windows: For 15 years Ive turned my heater down at night to 67- in the morning the temp is 67. After these windows were installed I turned the temp to 67 and in the morning it was 70 (the temp it was originally set). I also noticed our house is quieter from outside noise.
I received a discount for signing a contract the same day and I received a Military discount.
I don't know how else to compliment these guys, great job! I highly recommend this company.
- Jay .
the quality of the product is top-notch. the installers were courteous and did a fantastic job!! i couldnt be happier!!
the window is awesome and the installers did a great job!!
i am glad i choose this company!!
- Brian .
Vinyl Replacement Windows
Used window concepts again for a older home that needed Window replacements. We selected the Vista Window line - nice vinyl replacement window.
Seth Buffington was professional, understood the vinyl window that they sell. No pressure tactics, no wife needs to be present ect.Just and honest sell. We had a budget and Window concepts worked to meet that budget. The installer was Great - Buzzy is nice, professional and knows how to replace old windows. His crew were again professional , they cleaned up very well with the mess made by the removal of the old windows. They did a Great job. My wife and I are extremely happy with the whole process with Window Concepts and working with them.
I will and would recommend Window Concepts for Windows , Siding projects. If they bring on a good door line , I wound entertain them for the job. Keep up the good work and professionalism.
- Craig .
Highest quality every step of the way
Offered good window choices with open discussion of pros and cons. Great pricing. Set realistic expectations of window performance. Ahead of planned schedule. Windows arrived in good condition from manufacturer. Outstanding installation crew - they had to be the A-Team! Smoorh installation with great fit. Demonstrated how to open and clean windows. Tight fit even in extremely high winds for a 100+ year old house (replaced orginal windows). The house sits on a hill with no wind barriers and the windows keep it warm and draft free.
I researched windows, installation, warranty performance, cost, and vendors. I worked through all the confusion to pick the right product for our needs. Very happy with the results.
- Eileen .
We had an excellent experience with this company. We asked them for an estimate on soffits and fascia, as well as a couple of windows. The salesperson explained to us that our windows were still under warranty and that we should check with the company first, even walking us through how to do that. He could have easily taken advantage of the fact that we didn't know that and gave us that estimate for windows. Our salesperson also spent time with us educating about the product and the process, and was very open to our questions. The work was excellent, promt and at a good price. We could not be happier with the service and the end result. Would definitely use this company again!
- Meghan .
Basement Hopper Windows
Excellent crew and professional install crew. Sales rep was also helpful. I would recommend Window Concepts to anyone or if I have another window application. Only comment I may suggest, have a member of the install crew go over the opening/closing of the windows and xchemicals to clean the white metal cladding around the windows. good job!
- Mark .
Friendly & Helpful
We had many quotes for new windows. We just loved the experience working with Seth & the rest of the crew. The price was in the right spot along with the customer service. The installers were timely and cleaned up so well.
Loving our new windows already!
- Sam .
I met with the owner of Windows Concept who helped me to understand the issues I had with my gutters and the cost of my overall project. I realized my gutters looked poorly because they were not replaced and the siding was, plus the gutters were oxidized and just needed a good cleaning and it will bring them back to a color closer to match the new siding. The cost of siding is not low, and having quality materials is what I truly wanted. The owner was personable and caring about my overall satisfaction.I would now recommend this company for homeowners who want a quality product delivered by professionals.
- Mary .
Whole house re-siding
I must admit that I started the process of getting my whole house re-sided with a lot of concerns. It is a major investment that has to last for decades. But, from my first contact with Windows Concepts, those concerns were quickly eased. Rick Martino is a very knowledgeable, personable and professional rep. From the start, he has been receptive and responsive to my needs and concerns. I can not say enough good things about John & Paul, my siding installers...........friendly, extremely hard working, very experienced. They worked hard for 9 straight days and I am very happy with the result of their efforts.
What started as a project with my concerns ended with an excellent job done and the assurance that Windows Concept will stand by their work. All that thanks to the jobs well done by Rick, John and Paul. I would and will recommend Windows Concepts to anyone without hesitation or reservation.
- Tom .
Great product and very professional.
Had 16 windows replaced. Started early because of the heat. Finished in about five hours. Totally cleaned up you would never know they were here.
Great price and a quality product.
- Joseph .
Great service/great products
Great service and products from this company. The installers were efficient, friendly and are extremely good at what they do. We have had both windows and siding installed by Window Concepts and would definitely recommend this company to friends, family and colleagues. The products offered are high quality and are made to last.
- K B
Good work - Nice finish product - slow start
Window Concepts sale person was very knowledgeable of the products. Respectful of our father, talked directly and clearly.We were shown all options of siding and it was explained to which differed and why. Salesman was not pushy or trying to up sell the products. Came back for the final approval to write the agreement / offer. I would suggest they leave copy of what was all being covered and what work was to take place or being covered to the customer to avoid confusion and phone calls.
The project started off a little slow with some miss communication as to what was to happen.
After some phone calls to Allside and Window Concepts, they addressed the issues. The installer was very nice and respectful to our elderly father. They worked on Saturday and it was a very clean job site during work and at end of each day. The installer took pride in working on this project and treated as if this was his home. The siding and job turned out very well and our father is very happy with the finished product. I would recommend them to others looking for there house to be sided. What a transformation from dark and grey to know nice and clean. Looks like a new house.
- Craig .
The installation crew was very professional well organized and clean they worked together it was like clock work. The windows themselves were top of the line had 6 estimates and only one was able to beat them because of inferior windows and a f bbb rating. Felt I got the best deal around.
- michael .
Everything done professionally and in a timely manner
all employees were polite and willing to answer any questions. they did over and above the installation. Caught a flaw in materials and replaced in a timely manner.
- Carolyn .
I love my new windows. They did a great job installing the windows. The guys were polite and cleaned up when they were done. I will be calling Window Concepts for my future window purchases. Thank you so much
- Patti .
wonderful company to do business with
The gentleman that came over for the consult was very nice and thorough. Willing to work with our budget. He really listened to us and wanted to give us exactly what we were looking for. Job was done sooner than expected and was only a 3 hour job. Couldn't be happier!
- MELISSA .
Met my expectations
Having talked to a handful of bidders for my project, (soffit and fascia installation), it was an easy decision as their price was reasonable and easily the best competitively. The installation was on schedule and performed by a highly skilled professional. I am completely satisfied with the finished work, well done Window Concepts.
- Jeffrey .
Window Concepts, all around excellence
Everyone was on time, polite and professional. Even something as unexpected as a wasp nest didn't throw them off. Beautiful, high quality windows installed quickly without issues or mess. We couldn't be happier with our choice to go with Window Concepts.
- Jen .
Quick and Quality service
We are so happy to have new windows! I came across Window Concepts through Home Advisors' website. They called in a prompt manner and came out right away. Seth offered us a great price and was completely through in his description and costs. There was no pressure at all! We decided right then and there to go with Window's Concepts of Milwaukee, Inc.
Once the windows arrived they were out bright and early on a Monday morning. The crew worked together very well. They were fast, efficient, polite and professional. I had my children home with me and they were polite and kind. I was most impressed with the teamwork of this crew. We have two enormous windows and they were quick and careful moving the new windows into position.
We had almost all windows replaced and they completed the job in one and a half days! I am happy with how my windows turned out. They work smoothly and just how I imagined them to be.
If you are looking to get quality replacement windows, work with kind and caring individuals and get good value for your money I would definitely give Window Concepts of Milwaukee your business. This is a huge investment and you won't be disappointed if you choose this company!!
- Jamie .
Loved working with this company for our siding needs. There was no pressure as far as signing a contract. We met with them several times prior to signing on the dotted line and all our questions and concerns were addressed. Every e-mail or phone call we made was returned promptly and professionally. The job was done in a timely manner. The installer was very conscientious and kept our yard clean. We have gotten many compliments from those that have driven by and we would highly recommend this company.
- Donna .
We love our new bay window---the men knew very well what they were doing even the owners showed up to help and the clean up was perfect inside and out.
- GORDON .
New siding. What to do?
We reviewed several companies to see which company would come up with the best price and hopefully the best product. We went with windows concept because they were the most reasonably priced and their product seems to be of good quality. Even though for senior citizens on a fixed income it's always a sticker shock to see how much siding does cost on a relatively smaller home, it was still a good job and a good product. We would highly recommend this company and the people we met representing same.
- Jean .
The Remarkable Transformation
It is with true heartfelt gratitude that I am so pleased to write a review for you (Window Concepts) regarding the past few weeks of my life in partnership with your company. I say partnership because that was truly what it was. From my first introduction to your company with Seth Buffington where I was literally trying to get my head around this whole project, right up until now, having a beautiful home that looks almost new even though its a 1927 bungalow, I have been treated and served by everyone I've been in contact with (and as I have heard rumor, even some that I didn't even get opportunity to meet) like my home project was as important to you as it was to me. This re-siding and window project is probably the LARGEST most involved home-improvement I will ever have to do in my lifetime, and I'll be honest, I was nervous, anxious, and unsure. That soon subsided when from the very beginning of my experience, everyone took the time and patience to go over absolutely everything that was happening, step by step, no surprises, no ooopsies.
Except for me of course who after things were finished to exact perfection of the order I placed, I changed my mind. Rich Petritis' response to my wish for changes was immediate, helpful and so empathic.
I had given some high expectations of your company regarding time-frame and the complexity of the job due to the style of my home and WIndow Concepts came thru with absolute 'flying colors', actually finishing MORE than a week ahead of schedule. I have Buzzy and his crew to thank for that! Additionally, my experiences with All-Side; their installer crew, John, and even the product itself simply outstanding! I was present during most of the install and could NOT get over how quickly and how beautifully done the siding was. The architectural accents of my home literally 'pop' visually as you look at the house from any angle, and SERIOUSLY, on one entire side of my home- there is only ONE seam-ONE!!
Finally, I know I could go on and on, but most importantly to me, I would like to express my most sincere thanks to all of you at WIndow Concepts for a job that in my opinion, could not have been topped in any way. I have already begun my bragging about you all to anyone who will listen or ask, and it is my sincere wish that through the work done here in Wales, WI that you get many, many more projects for years to come.
Most sincerely yours
- Becki .
Great company to work with
Window Concepts was a great company to work with. Despite numerous setbacks including wasps and days and days of rain they were able to finish and do a great job on our house and garage. My husband and I would highly recommend them!!
- Robert .
Pleased with my choice of windows
I chose the triple-paned, double-hung, vinyl fully maintenance free windows. The team of contractors that installed them were knowledgable, did excellent replacement of old rotted window frames and finished the exterior of the windows with vinyl wrapped frames well sealed. They were fast and efficient, done with all 6 windows in little over 3 hours. Answered all my questions and made sure I knew how to remove the panes as needed. It was a pleasant experience overall.
Since the windows were installed I've noticed that my rooms are warmer and quieter than ever before!
I would recommend Window Concepts, both product and install team!
- Shelly .
- Olat .
The windows look great. Have to wait to see how affiant they are this winter. The workers were on time and courteous. I do have a small scratch in my bow window. Didn't notice till I went to clean them.
- Pam .
The team of 4 experienced installers were here when they said they would be. They were polite, clean and courteous. If we had more windows to do they would be the first call we would make
- Yvonne .
FROM SALESMAN THRU EXCEPTIONAL WORKMEN
I was not certain that I could not afford to
replace the 8 windows at the front of my home , for at least another 3-4 years. I have known that there was huge energy loss even though last winter the lower half of the house walls were insulated. Rich sought out reasonable financing and offered a reasonable/ affordable contract.
Immediately I have enjoyed sitting at the front of my home in comfort without multiple
Layers of clothing and blankets. I anticipate
WE Energies will not be happy.
Lastly, the workmen were superb. Their
workmanship and work ethics are top of the
line. They went above and beyond making sure that my home was shipshape.
- Mary .
Amazing windows & overall experience
We were hit by a summer hail storm that caused a lot of damage to our home, including 2 broken windows. Rich came out right away to take a look and at our request worked up a quote to replace all of our windows. The product samples were helpful and what we were looking for, so we decided to go ahead with the project.
Window Concepts ordered our custom windows and contacted us to schedule installation as soon as they knew they were coming in. Their installers worked in terribly cold weather (the first really cold day of the season) and incredibly they finished the entire job (over 20 windows in a two-story house) in a matter of just a couple days. They were courteous, professional, clean, and efficient. Besides all of that, which is amazing, they did excellent work and the windows and new aluminum wrapping make the house look and feel like new.
With our first winter now almost behind us, I'm pleased to share that not only did the windows make the house feel warmer in general, we had a noticeably lower month-over-month energy cost when compared to prior years!!
This was by far the best experience we have ever had with a contractor. Window Concepts was a pleasure to work with and we will definitely be using them when we decide to replace our siding!
- Jennifer .
The house looks totally different, it is great!!
I am so pleased with the service and quality of all the workers from the salesman to the installers at Window Concepts. Everyone was polite and great to work with. The installers did an excellent job installing on a cold day with out complaining and with out freezing me out of my home.
- Donald .
My sister and I had all the windows in our house replaced in August 2014 by Window Concepts of America. We worked with Rich Petritis and have been very satisfied from the proposal to the installation of the windows.
It's been a pleasure working with Rich. The installers were prompt, courteous, friendly and did an exceptional cleanup job after the windows were installed. Our original windows were very old so we needed instructions on how to work with the new windows. The installers took the time after installing the windows to explain the features of the windows and how everything worked.
When Rich was at the house writing the proposal, I asked him about a bad spot around our garage door. I did not know who to call to repair it. Rich had his installer put a new piece around the door. It looks outstanding and matches the color we selected to go around our windows.
Rich had explained that we may see condensation on the windows during cold spells in the Winter. This did happen and for a couple of days I was wiping the water off the windows. Then we started having ice at the bottom. After I saw the ice, I called Rich and he came out the same day I called (and it was a snowy, nasty day). He looked at the windows and seemed puzzled as to why we were having so much condensation and ice. Then he asked if we had a humidifier. We did, indeed, have a humidifier and, in fact, had it installed shortly after the windows were installed. Rich checked the setting on the humidifier and it was set too high so he lowered it.
Reducing the humidifier setting resolved our ice and condensation problems. As a matter of fact, there was no condensation on the windows the very next morning. Thank you Rich!
Something that is also important to me is how I am treated when I call into a company to either speak to someone or for information. Whenever I call the office of Window Concepts, the person answering the phone has been courteous, friendly and helpful. I think this is so important because they represent the company and can make a caller feel welcome or feel they don't want to do business with that organization. Thank you for making me feel that my call is important.
We feel they definitely rate five stars and would highly recommend them to anyone looking for new windows.
- Yvette .